Frequently Asked Questions
Everything you need to know about your Freckled Poppy shopping experience.
When will my order ship?
We pride ourselves on fast shipping! Most orders are processed and shipped within 1-3 business days. You will receive a tracking number via email as soon as your package hits the road.
What is your return policy?
We want you to love your fit! We accept returns for store credit within 14 days of delivery. Items must be in original condition with tags attached and free of any odors or wear.
How do I know which size to choose?
Sizing can vary between brands, so we provide detailed fit videos and descriptions for every item. Check the product page for specific measurements and our 'True to Size' recommendations.
Do you offer Sezzle or other payment plans?
Yes! We offer flexible payment options including Sezzle and Shop Pay Installments, allowing you to buy now and pay over time with four interest-free payments.
Can I change or cancel my order after it's placed?
Because we process orders so quickly to get them to you, we are unable to make changes or cancellations once an order is submitted. Please double-check your cart and shipping address before checking out.
What should I do if I receive a damaged item?
We inspect every piece, but if we missed something, please email our support team within 3 days of receiving your package with photos of the damage so we can make it right.